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Step-by-step resources to help you evaluate use cases, plan implementation, and roll out automation with confidence.
FAQ
Questions Before We Build.
Everything you need to know before we start working together.
What is Telza AI?
Telza builds AI products that automate real business workflows.
Our products cover lead operations, inbound and outbound voice AI, WhatsApp automation, e-commerce conversational AI, and custom automation for workflows that need something more specific.
Which Telza AI product is right for my business?
That depends on the work you want to automate.
Fillo supports lead operations and processing.
Telza Voice handles inbound and outbound phone conversations.
WhatsApp Automation handles messaging, follow-up, qualification, reminders, and supported customer workflows.
E-commerce AI helps online stores with product questions, customer support, and shopping conversations.
For workflows that do not fit an existing product, Telza can also build custom AI automation
What is Fillo?
Fillo is our form-filling AI agent. It takes the leads you already collect and submits them into any web form — accurately, with clean and verified IPs, 24 hours a day. You review the results; Fillo does the typing.
Does Telza AI support both inbound and outbound calls?
Yes.
Outbound AI agents can contact prospects, follow campaign logic, qualify leads, handle common objections, and route appropriate conversations to your team.
Inbound AI agents can answer callers, collect information, respond to supported inquiries, complete configured workflows, and transfer the conversation when a human is needed.
Can Telza work with the systems we already use?
Telza can connect with supported CRMs, dialers, calendars, APIs, and other business systems depending on the product and workflow.
VICIdial · Telnyx · Vonage · Signalwire · Bitrix · Zapier · Twilio
If your system is not already supported, we can review the integration requirements during the demo.
Do we need to change our existing scripts and processes?
Not necessarily.
Your existing scripts, qualification criteria, business rules, and workflows can be used as the starting point.
We then adapt them for AI so the agent can respond to different answers, conditions, objections, and actions instead of simply reading a fixed script line by line.
How long does it take to get started?
Implementation depends on the product, workflow complexity, integrations, campaign logic, and testing required.
During the initial review, we map the workflow first and then give you a realistic implementation plan based on your setup.
Does Telza offer custom AI automation?
Yes.
If repetitive work in your business does not fit one of our existing products, Telza can design an AI workflow around the process.
This can include customer-facing workflows, internal operations, data handling, integrations, and multi-step automation.