- Services
Help Shoppers While They
Are Ready to Buy.
Telza AI E-commerce Chatbot helps online stores answer customer questions, guide product discovery, handle order enquiries, explain shipping and returns, and support shoppers throughout the buying journey.
What's included
Reduction in
manual workflow load
What's included
Help Customers Without Breaking the Shopping Journey.
Telza AI helps customers get the information they need while they are still on your store.
Capability Cards
PRODUCT DISCOVERY
Help shoppers find the right product based on what they are looking for.
PRODUCT QUESTIONS
Answer common questions about products, features, options, sizes, or other store information.
ORDER ENQUIRIES
Help customers with supported questions about their orders.
SHIPPING
Answer supported shipping questions and provide the information available in your workflow.
RETURNS
Help customers understand return or exchange information based on your store rules.
CUSTOMER SUPPORT
Handle common shopping and support questions without making the customer wait.
The AI Works With the Way Your Store Already Works.
PRODUCT CATALOG
STORE INFORMATION
SHIPPING RULES
RETURN POLICIES
ORDER WORKFLOWS
CUSTOMER QUESTIONS
SUPPORT RULES
CONNECTED SYSTEMS
Tell us how your store handles customer questions today. We turn that information into a shopping assistant your customers can use.
Common E-commerce Workflows
How we work
Problem, Approach, Outcome
PROBLEM
Shoppers often leave when they cannot quickly find the right product or get an answer to a question.
APPROACH
Telza AI understands what the shopper is asking, finds the supported information, and helps them continue through the shopping journey.
OUTCOME
SHOPPER HELPED
Customers get answers while they are still ready to buy.
What clients say
Alex Rivera
The team didn’t just build an automation; they re-engineered our entire operations workflow. We’re moving twice as fast now.
Sarah Jenkins
“Finally, an automation partner who actually understands enterprise security requirements. No hand-waving, just solid execution.”
Michael Rodriguez
“The team understood our complex integration requirements and built something that just works. Worth every penny.”
Marcia Solis
They made sense of our complex requirements and produced a solution that just works. Couldn’t be happier with the value.
Adam Smith
They quickly grasped our complicated integration needs and delivered a solution that works flawlessly. Absolutely worth the investment.
FAQ
Questions Before We Build.
Everything you need to know before we start working together.
What is Telza AI E-commerce Chatbot?
Telza AI E-commerce Chatbot helps online stores automate customer support, answer product-related questions, and guide shoppers throughout their shopping journey.
Can it help customers find products?
Yes, it can help customers discover relevant products based on their needs, preferences, and shopping requirements.
Can it answer product questions?
Yes, it can provide information about product features, specifications, pricing, and other details using available product information.
Can it help with order enquiries?
Yes, it can assist customers with common order-related questions, depending on the available order data and integration.
. Can it answer shipping questions?
Yes, it can answer common shipping questions, including delivery options, estimated timelines, and shipping policies based on your store’s information.
Can it explain returns and store policies?
Yes, it can help customers understand your return, refund, exchange, and other store policies.
Can it work with our product catalog?
Yes, it can use your product catalog as a source of information to help customers explore products and make informed purchasing decisions, depending on the integration.
Can it connect with our e-commerce platform?
It can be configured to work with compatible e-commerce platforms, depending on the available integrations and your store’s setup.
Can customers ask questions in normal language?
Yes, customers can ask questions naturally, just as they would when speaking to a sales representative, and receive relevant responses.
Can we see a demo before getting started?
Yes, you can request a demo to explore the chatbot’s capabilities and see how it could support your online store.
GET STARTED
What Do Your Shoppers Need Help With?
Tell us what your team handles on the phone today.
- Product discovery
- Product questions
- Order enquiries
- Shipping
- Returns
- Customer support